Frequently Asked Questions

Do you keep furniture in stock?

We do not keep any furniture in stock, everything at Tuft and Buttons is bespoke and therefore is made to order.

Do you import your furniture?

No, all of our pieces are manufactured here in Australia. We are proud to be a licensee of the Australian Made campaign.

What sizes can I choose from?

We have a standard set of sizes that should suit most homes, but if you want something different we can alter the height, depth and width of any piece of furniture on our website, to the nearest millimetre.

There are maximum and minimum sizes for most pieces, due to the practicalities of delivery and the properties of the materials used to make the furniture. While we can make bigger pieces, as a general rule the maximum size we tend to work to is 2.5 metres in any dimension. Please remember, it is your responsibility to make sure it not only fits the space it is going in but through any doorway or hallway it needs to go through to get there!

I can’t see what I want on your website?

Do you want an upholstered bed with under bed storage or a built in upholstered wall? Do you want something completely different? We design and make bespoke furniture; so we can design something unique to you too.

Just call us on 03) 9972 1862 or email contactus@tuftandbuttons.com.au and we can design your perfect piece of furniture and provide you with an accurate quote.

How much does bespoke (custom made) furniture cost?

If you are choosing a piece of furniture that is made to a custom size, as a general rule of thumb it is normally a little bit more than the nearest regular size on our price list. Bespoke furniture pieces that differ from the designs on our website are priced on an individual basis. Please call us on 03) 9972 1862 or email contactus@tuftandbuttons.com.au for an accurate quote.

How safe is it to shop on tuftandbuttons.com.au?

It is vitally important to us that you can give us your personal and payment details over the internet in complete confidence. Our online security provides all the protection and assurance you need to make any transactions or share personal information privately and securely. We do not share your details with any third parties without your express permission.

How do I place an order?

Take your time to go through our website, choosing your type of furniture, the size you want, and your favourite fabric.

Once you have selected your furniture pieces, add the items to your shopping basket. Each item is individually priced. Then simply following the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order. If you have any special instructions or important information, about access to your property for example, please tell us.

How do I pay?

When purchasing pieces on our website, we require 100% payment at the time of order. If you are ordering pieces that are not available on our website we will send you an invoice. Once you’ve received your order confirmation / invoice, we will require payment of 50% before our craftsmen start work on your piece of furniture and 50% a week before delivery. We can accept payments by all major credit and debit cards (including American Express) or by internet banking.

Where is my order?

If you wish to check the delivery of your order, please call us on 03) 9972 1862 or email contactus@tuftandbuttons.com.au for further assistance.

Can I get a refund or return a piece of furniture?

We regret we are unable to accept the return of these goods as they have been specially made at your request, unless they are faulty. Please refer to our terms and conditions for further details.

How quickly do you deliver?

Delivery can usually be arranged approximately four weeks from point of order. Please note that furniture upholstered with the Alpha range of fabric (Designers Guild and Christian Lacroix) has a longer turnaround time, due to the exclusive nature of this fabric as we must order this fabric from Europe.

Where do you deliver?

We arrange delivery to most parts of Australia. We use a specialist furniture transportation business and two men will bring your furniture into your home and the desired room. Please ensure that there is someone at your property to receive the items as they will need to be signed for.

Will I have to assemble the furniture I order from Tuft and Buttons?

No. Our furniture is solidly made in the workshop and comes to your home ready-made. Some of our bigger pieces will come in two pieces to ease delivery but the will be put together in your home by our fully trained delivery team.